The replacement guarantee and why it matters

A placement guarantee is not a marketing line. It is a statement about risk allocation.

When a placement fails, there are two places the cost can sit: with the client, who has to restart the hiring process and absorb the associated time and disruption, or with the firm that made the placement.

We believe the cost should sit with us. So we offer a replacement guarantee on every placement. If a hire does not work out within the agreed guarantee period, we replace the candidate at no additional fee.

There are two reasons this matters beyond the obvious.

First, it changes how we approach the search. When the downside of a bad placement falls on us, our incentives are perfectly aligned with yours. We are not trying to close a placement quickly and move on. We are trying to make a hire that will last.

Second, it changes the intake conversation. To honour a guarantee, we need a thorough calibration of the role and the success profile at the start. A guarantee is only credible if the brief is well-defined. So the guarantee forces the right discipline upfront, which is good for the placement quality regardless of whether the guarantee is ever called on.

International employers evaluating cross-border recruitment partners should ask directly: what is the guarantee, and what are the conditions? Vague answers on this point are a reasonable signal about process quality more broadly.